Frequently Asked Questions (FAQ)

     1. Can I check the painting before it is shipped?

　　We will ask you to confirm your painting via email before shipping it.

     2. Can I draw more than one pet in one picture?

　　I can do it.

     3. Can I order watercolor paintings or portraits of people instead of animals?

　　Yes, you can. You can order by uploading your favorite photo on the relevant page.

　  4. Can you draw animals other than cats and dogs?

　　We can handle any animal except insects!

      5. Do you have any requests regarding the background of the uploaded photo?

　　There are no particular requirements regarding the background. As long as the pet (or person) is clearly visible, there is no problem. 

      6. What if the finished product is different from how you imagined it?

　　Our staff will send you the completed work via email for you to review. If you provide any comments at that time, we will make any necessary corrections.3If we do not receive a reply within a few days, we will deliver the item as is.

     7. How can I contact you if I have any questions?

　　Please feel free to contact us via the "Contact Us" page.

　　The support center is365daytwenty fourWe are available on-site.